To Whom it May Concern: I was referred to Les and Fiorella by a friend when I bought seven years ago, and didn't even think about calling another agent when I did a buy/sell this summer. They are real estate professionals, not just real estate agents. They take their work seriously, are knowledgeable about the market and hold themselves to high ethical standards. For that reason alone I would use them again. But in addition to getting professional service, they are warm, friendly and honestly care about you - they even pitched in to help prepare the house for sale. They are fun to be around, but still clearly focused on ensuring you get the best deal possible. I would not hesitate to call them again or recommend them to anyone. Barb C., Toronto  

Hi, just a note to say thanks for all you have done for us throughout this process. As first time buyers, we had a lot of unanswered questions regarding the purchase of our home. Thank you for providing the answers to many of these and giving us informed advice on the homes that we visited!  

Hi Les & Fiorella! I can't believe how quickly time has passed since the summer, but here we are, January already. Dave and I have thought of you often and feel we've been terribly remiss in our communications with you. It has been an incredibly busy and hectic last few months, to say the least. We both wanted to thank you so much for everything you did for us last year. Your time, expertise, patience and negotiating skills were invaluable. You both made the whole process so much easier for us, and we will be forever grateful. You two are a great team! We're still settling in to the new place and getting used to the neighbourhood. So far, things have been going pretty well. We have lovely neighbours and we've been pleased overall. We've made a few changes (the backyard actually looks like a backyard!) but we still have more that we'd like to do. I'm sure that will never end! I know this is probably getting into a very busy time for you both, but if you have any free time over the coming weeks we'd love to have you over for a drink and a peek at what we've done with the house so far. I hope this note finds you both well. Looking forward to hearing from you. Catherine B., Toronto  

To Whom it May Concern; I am pleased to provide this letter of recommendation for Fiorella Cribari and Les Raffay. I have dealt with them on both the sale and the purchase of a property. I consider myself an expert in the real estate industry, although I am not in the brokerage business. I have no direct affiliation with any company in the industry other than my consulting and my academic pursuits. Les and Fiorella understand that they are in the service business and strive to offer a level of service that distinguishes then from the competition. This service is well grounded in professionalism, trust, objectivity and strict adherence to ethical standards, qualities that do not always prevail in the brokerage business. I have recommended this team to others and will continue to do so with full confidence that I am not at risk. If you select this team you can rest assured that the responsibility you place upon them upon will be executed to your full satisfaction. Sincerely, James M. Associate Dean, External Relations and Professor and Director, Program in Real Property Schulich School of Business York University James M., Toronto